Privacy Policy

This privacy policy explains how Black Dragon Holdings (PTY) Ltd and its brands (BizShift, Dragon Solar) collect, use, and protect personal information in compliance with the Protection of Personal Information Act (POPIA).

Information We Collect

When you interact with our services, we may collect:

Your name and contact details (phone number, email address)
WhatsApp messages and interactions with our chatbots
Business information you provide when enquiring about our services
Website usage data via standard server logs

How We Use Your Information

To provide and improve our services
To respond to your enquiries and support requests
To send service-related communications (not marketing without consent)
To comply with legal obligations under South African law

Data Sharing

We do not sell, trade, or share your personal information with third parties except:

When required by law or legal process
With service providers who assist in operating our business (under confidentiality agreements)
With your explicit consent

Data Retention

We retain personal information only as long as necessary for the purposes described, or as required by law (typically 5 years for financial records per SARS requirements). Bot interaction logs are retained for 12 months.

Your Rights Under POPIA

You have the right to:

Request access to personal information we hold about you
Request correction or deletion of your personal information
Object to processing of your personal information
Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at the details below.

Direct Marketing & Opt-Out

We only send direct marketing to persons who have given explicit consent, in compliance with POPIA Section 69. Every marketing communication includes an opt-out mechanism. Once you opt out, your details are permanently added to our Do Not Contact database and you will not receive further marketing from us.

Contact

Email: info@bdhgroup.co.za
Phone: +27 61 326 7734
Address: 22 Deo Chari, 2 Celery Street, Annlin, Pretoria, Gauteng, 0182
Information Regulator: inforegulator.org.za

Last updated: 14 June 2026